Through our maintenance, equipment sold by domestic and overseas manufacturers and trading companies (Principal Partners), we directly listen to customer evaluations and requests and provide reliable feedback.
Foresight Techno will manage call center operations for repairing sold products and accepting inquiries. We will provide speedy responses such as send-back repair * within 48 hours during downtime when a failure is confirmed. We also support the provision of help desk services linked with repair services.
* In Japan excluding remote islands
We will coordinate with you to ship your equipment, modules, etc. to us and we will perform inspections and repairs at our in-house equipment repair facility.
Upon request, we will submit a detailed inspection / repair report with photos.
We also support the promotion of direct transactions with overseas suppliers and overseas customers when importing and exporting equipment parts. For service partners who have bases in Japan, we will bridge the gap with the local market, such as ordering maintenance parts from overseas (import) and supplying maintenance parts to overseas customers (export).
When the device is installed according to the customer's request, we perform utility work such as communication, electrical, and plumbing equipment.
When expanding overseas, local technical support is indispensable for subsequent business development. Through our East Asia Engineering Service Consortium (EAESC), our service network in East Asia, we will strongly support your overseas expansion in East Asia. The target products can be widely covered in various fields of advanced electronics. Specifically, it includes test and measurement equipment, various equipment in the semiconductor field (manufacturing, inspection, measurement, etc.), ICT equipment, laser equipment, etc.
